Effective date: July 14, 2026

1. Introduction

Tubro Carpet Cleaning ("Tubro Carpet Cleaning," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we handle information collected through www.tubrocarpetcleaning.com, website forms, telephone calls, text messages, email, and our carpet, upholstery, pressure washing, and hard-surface cleaning services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, telephone number, service address, and mailing address.
• Service information: the services requested, property details, appointment preferences, estimates, photographs you choose to provide, and communications concerning your job.
• Transaction information: amounts charged, payment status, and related billing records. Payment-card information may be handled directly by a payment processor rather than stored by us.
• Website information: IP address, browser and device type, pages viewed, referring pages, approximate location derived from IP address, and cookie or analytics data.
• Communications: emails, form submissions, call details, text messages, reviews, and other correspondence with us.

3. How We Collect Information

We collect information directly from you when you request an estimate, book a service, complete a website form, call, email, or text us, submit a review, apply for a job, or otherwise communicate with us. We may also collect information automatically through cookies and similar technologies, and receive limited information from service providers that help operate our website, scheduling, communications, payments, advertising, or analytics.

4. How We Use Information

We may use information to:

• respond to inquiries, prepare estimates, schedule appointments, and provide requested services;
• send service-related confirmations, reminders, updates, and follow-ups;
• process payments, maintain business records, and provide customer support;
• operate, secure, troubleshoot, and improve our website and services;
• measure advertising and website performance;
• protect our customers, personnel, property, rights, and systems; and
• comply with applicable law and enforce our agreements.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics, and similar technologies to enable website functions, remember preferences, understand traffic, and evaluate marketing. You can adjust browser settings to reject or delete cookies, but some website features may not work as intended. Third-party services may process information under their own privacy policies.

6. How We Share Information

We may disclose information to vendors and contractors that support our website, scheduling, communications, payment processing, analytics, advertising, data hosting, and business operations. We may also disclose information when required by law; to protect safety, rights, or property; in connection with a merger, financing, sale, or transfer of all or part of our business; or with your direction or consent.

We do not sell or rent your personal information. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary depending on the information and the purpose for which it is used.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

You may ask us to update or correct your contact information, unsubscribe from promotional email by using the unsubscribe method provided, or opt out of text messages as described below. Depending on where you live, applicable law may provide additional rights concerning access, correction, deletion, or use of personal information. To submit a privacy request, contact us using the details below. We may need to verify your request before responding.

10. Children’s Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

11. Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their content, security, or privacy practices. Review the privacy policy of any third-party service you use.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above. Your continued use of our website or services after an update is subject to the revised policy.

14. Contact Us